2020 HVAC Testimonials - Custom Climates HVAC

At Custom Climates heating & cooling, we are committed to our customers. We strive to give every call the five star treatment. We follow up with every single call to make sure that you are satisfied with your experience with us.

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Custom Climates HVAC

4.7

Based on 38 reviews

Rong Li

11:28 06 Jun 20

I had my furnace turned up service with Custom Climates service. Due to Covid-19, my regular service company didn’t... schedule appoint until all business back to normal which maybe another month or who knows how long. So I called around. The office lady Abbey was so friendly and help me with scheduling. They are very efficient and made appointment in the same week! Then they follow up with text to confirm my appointment and sending me reminder of my appointment. I thought that was very thoughtful. People can be busy and distracted, a reminder will help and save both side time. The tech people ( Eric and Nick) came on time, they are very polite, they also put blanket to protect my floor Which were some area rugs I put in the basement entrance.They did throughly safety points check and cleaning, worked very professional and knowledgeable and answered all my questions very patiently! They cleaned up after their work! I’m a very happy customer! I strongly recommend this company and these people!read more

Mark Johnson

19:56 02 Jun 20

Mitsubishi Ductless Mini-Split. After a fair amount of research I knew I wanted a Mitsubishi ductless minisplit. I went... on their website, found three local "Diamond Dealers"; or whatever Mitsubishi calls their preferred / trained retailers. Custom Climates solution of installing ductwork behind a kneewall in the second floor (I have a Cape Cod style house) was innovative and the only one of the 3 that offered that as a workable solution. Price was inline with the other 2 bidders, perhaps a little more, but their solution of burying the ductwork behind the kneewall is what sold me and my wife. Had a large unit installed downstairs and a second unit installed upstairs. Customer service: Extremely responsive. The unit upstairs behind the kneewall wasn';t turning off when the room cooled to the desired temp. After a free visit, they recommended an ECOBEE smart thermostat which I would have to pay for to include labor. I politely told them that they either sized the rooms wrong or installed a faulty thermostat, neither of which was my fault. They agreed and installed a new ECOBEE smart thermostat for free. Then customer service followed up twice to make sure I was pleased with the service. 8 months later, everything is still working fine. I'd highly recommend them as the price was comparable to others, the quality was great, and they rectified an issue for free.read more

Ann Roskey

15:45 01 Jun 20

We really liked working with Custom Climates to replace our HVAC system and water heater. They were super responsive... and went above and beyond to make sure we were happy and the job was done right. We live in an old historic building in Portsmouth, NH which has it's complications. They were not the least bit daunted and came through on every aspect. Thanks to the entire Custom Climates team for a great job!!!read more

Erik Hall

15:32 13 May 20

We have been a customer of Custom Climates since 2014. They have always been wonderful to work with. Quick with their... response and very reasonable and competitive pricing. Up until now, we only needed them for the maintenance of our AC unit. The end of the season last year the AC needed to be replaced. I reached out to the team at Custom Climates and they were right on the issue. We received a quote for 2 different types of replacements and when we decided which one we were going to go with we were very excited that they offer financing as well! Once the financing part was completed, the process went very fast. There was a small issue with needing to add an attic ladder due to the existing space being too small, this issue was resolved and the install stayed on track! The team at Custom Climates were very professional, easy to work with and there was always great communication with everyone from their team!! I would highly recommend them for your AC needs, you won't be disappointed!!!read more

Geoff

21:22 10 Apr 20

They have serviced my heat and A/C for many years. In my experience they have always been professional, thorough, and... responsive to customer needs.read more

Nikolas DeVoid

16:25 02 Apr 20

Great company. Very professional and humble team that treats their customers with the utmost respect. Installers worked... tirelessly and diligently until the work was completed and left my home cleaner than when they arrived. I recommend these guys to everyone.read more

Cathleen Smith

00:27 25 Feb 20

Custom Climates did NOT clean my furnace like they said they did and I had to have my burner serviced only 2 months... later. A service repairman ( from a reputable company) showed me how dirty the furnace was and what should have been done. Also the two service men that came from Custom Climates looked to be about 12 and had terrible customer service skills. Clearly no experience.read more

Susan Masters

12:54 14 Aug 19

I believe customer service is the most important part of a relationship with any company. From the system design... consult at the start, to the wrap up of the install, I would characterize both their approach to their work and their customer service as exemplary. Our system was installed a couple of years ago; it was a significant job and is a combination of ducted and ductless units. There were some challenges with the installation, and Custom Climates was extremely responsive in addressing our needs. I never waited more than 24 hours for a call back or email response, and they were swift in coming out to the house to assess and make the required adjustments. Though it was a difficult nut to crack, this team persisted through a series of corrections, at no charge, to ensure that the system was working properly. This company is committed to installing quality products and to accountability in their installation, all with a smile and very positive attitude.All is well and we love the cooling and heating that the Mitsubishi units provide. Just as important, we have enjoyed working with Jon, Darryl and the rest of their team. I highly recommend this group.read more

John Kellaway

19:02 17 Jul 19

The development of the system design was very thorough and the logic for the recommended solution was clearly... explained. The installation crew worked efficiently and they were very professional and friendly. Once the installation was completed the crew did an excellent job cleaning up.I would highly recommend Custom Climates HVACread more

Michael Ficara Jr.

15:03 11 Jun 19

Sales call was scheduled promptly, Installation was within 10 days and completed very professionally. Crew was clean... and detailed and polite. Follow up with foreman immediately after install and a run through of system options and operation was done. We are very impressed and will refer anyone looking for HVAC services.read more

Tom Tincler

02:12 09 Jun 19

The crew was amazing totally professional.I had two old split systems replaced. The compressors for the units are four... story’s up and not a situation that is at all easy to access. When it became apparent that a boom lift would not work they came back on a Saturday with pipe scaffolding to complete the job. They left everything neat and clean just as it was when they arrived. This was a job that I had a difficult time finding someone willing to do. Custom Climates not only took the job and the challenge they delivered above and beyond.read more

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Salem and 93 Corridor Area

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