Meet Our Team
The team here at Custom Climates realizes that most people only think of their “heating and cooling guy” when something is wrong with their system or their family/friend’s system is in trouble. We appreciate it when our customers refer to us as their “guy”, because that is our approach and that is how we treat our customers, with the familiarity of a friend but never forgetting the top notch quality service and communication our customers deserve.
Know who you are talking to… Meet our team below and put a face to the name even before we ever come out to your place.
Jonathon started Custom Climates in 2007 with just his tools and a van… and of course, Dee, his puppy in the van with him daily. Some of our long time customers remember when Jon used to do everything from the quote, to invoicing, answering the phones, doing the installs, and servicing for years to follow. The company has grown to be more than Jon could have imagined and although he can’t be involved in every step of the process, he continues to have his thumb on the pulse of the day to day.
Jonathon also continues to be very active in his volunteer work and always works hard to help others in any way he can.
Tom is the expert system designer at Custom Climates. He has designed systems for everything ranging from houses to hotels. Whether you need a boiler, furnace, heat pump, or air conditioning, Tom will be able to help you figure out which product is best for you.
Tom lives in Deering, NH with his Wife and 2 Children and enjoys working on his farm when he is not designing a super-efficient system for someone.
Darryl, Our Operations manager is a retired Marine Corps Master Sergeant and he loves this new career in the HVAC business. His management and logistics experience brings a wealth of expertise and attention to detail. Darryl, manages the service dept and the install teams and takes pride in making sure all of our customers needs are met with the same level of dedication vital during his 22years of active duty service. Darryl is certified in Mitsubishi ductless design, service and install, EPA certification.
Our service manager Phil has been in the HVAC trade for 25+ years and is well versed in all things heating and air conditioning. He always tries to make sure every customer is well taken care of. Phil is not only our go to guy for support, but as a part time teacher and well known in the industry, he is often the go to for many others outside of our company.
Phil is well known in Epsom where he lives with his wife and enjoys working on the farm.
Abby is the office manager. She will be the one who answers the phone when you call, always with a smile and a positive attitude. She may not be the most versed in HVAC, but she’ll do what she needs to in order to get answers to your questions. She’s eager to assist with any questions or concerns you may have. Aside from helping the people of New Hampshire get comfortable through heating and cooling, she spends a lot of free time knitting at her home in Concord, NH.
Ryan is our installation supervisor. He has been in the HVAC industry for 15 years and love what he does. He thrives at seeing these project get built to completion and is proud of every final product that results.
When he’s not working at Custom Climates you can find him outside dirt biking and snowmobiling. He also spends time wood-working, and family means everything to him.
Jonathan Gagne is our resident “wiz kid”. Having graduated from tech school at a young age and now being the youngest person in the history of the company to have all needed certifications and NH gas licensing, we couldn’t be more proud of where this young man is in his career and where he is going.
Jonathan is a motor head at heart and enjoys a plethora of hobbies with all his motorized toys during his free time.
Nikolas is one of our installation techs. He hasn’t been in the trade very long but he is a quick learner. Whatever he may lack in experience at this point he more than makes up for in his work ethic. He is a hustler on the job site and has his eyes set on having his own truck in the future. We look forward to seeing where Nik can take his career.
John Sullivan is one of our installation technicians and a pro at Mitsubishi heat pump installations. He put himself through HVAC trade school prior to coming on board at Custom Climates and that self motivated, go-getter attitude shines through with his work ethic. John lives in Manchester with his kids and enjoys coaching the youth sports teams and spending time with his family.
Wesley is sure to be a shining star in the HVAC industry. He graduated high school at 14 and then put himself through trade school. He was the youngest person in history to complete the NH Gas Fitters program at the New Hampshire School of Mechanical Trades. He is now getting the much needed experience in the field and continues to work towards the other certifications needed to do this work.